Why ‘free’ messages on hold may cost more than you think

July 23, 2012

When running a business, it’s inevitable that you’ll sometimes have to put your customers on hold. But did you know that certain types of on hold messages might put you at risk of infringing Australian copyright law?

These include:
• Playing local or national radio,
• Recording a voice and music message yourself, or
• Using an MP3 player (or another device) to play music down the telephone line.

By using any of these so called ‘free’ options for your messages on hold or IVR (interactive voice response) system, you could be unwittingly breaking the law. And in order to comply with copyright legislation, your business will have to pay an annual licence fee — which makes these methods more costly than you first thought. Continue reading “Why ‘free’ messages on hold may cost more than you think” »

Tips from an IVR service provider: 3 key considerations when choosing IVR recording

April 24, 2012

When it comes to Interactive Voice Response, the right voice combined with the right message makes a brilliant first impression — and will encourage your customer to complete every stage of your IVR process.

So when organising a recording, what do you need to consider? We’ve been providing IVR services for over 20 years. Our expert team knows what makes IVR successful, so we’ve put together this handy blog to help you get the most out of your IVR recording… Continue reading “Tips from an IVR service provider: 3 key considerations when choosing IVR recording” »