PhoneSell Messages On Hold — the Voice of Business on-hold, via IVR, or via branded voice prompts to suit any VoIP system.

For over 24 years PhoneSell Messages On Hold has been the on-hold voice  of business Australia-wide. Our end-to-end service is proven with over 2,000 clients ranging from small businesses to large corporations and government. We operate throughout Australia and service clients in New Zealand, Singapore, Malaysia, Hong Kong, India, Philippines, Japan, China, UK, USA, and South Africa.

When a business receives an inbound call, they have something their competition would pay a fortune for – the undivided attention of an existing or potential new customer. PhoneSell Messages On Hold is professionally scripted information mixed to background music for your callers to listen to while on hold or in queue. PhoneSell will educate, inform, cross-sell and up-sell and entertain your callers – while they’re on hold. It’s a proven system to provide you with… “More Sales, Better Image, GUARANTEED”.

Why do major corporations use PhoneSell Messages On Hold?

Simple! Because we deliver the best on hold service Australia-wide and we back it up with awesome customer service. This commitment to our clients has seen us grow into the largest on-hold message supplier on the east coast of Australia. We supply a range of packages to suit every budget – from medical practices to manufacturing and services, and everything in between.

Our unique Australia-wide service guarantees  direct access to our National Customer Service Centre via our national 1800 Customer Service number.

All equipment and productions come with a full replacement guarantee (within 24 hours) in the unlikely event of a problem. Regular sound quality and clarity tests to each installed location confirming On-Air status is performed to each location under service. This means we call each site, ask to be placed on hold and listen to make sure that the volume, clarity and quality is perfect . Providing the highest of standards in ongoing service and maintenance is our commitment to our valued customers.

Broadcast-standard studio production

We provide exceptional digital production for messages on hold and IVR recording services, mixed to background music to a broadcast quality. All work is produced in digital formats by our award-winning team of writers and sound engineers.

Our Senior Production Engineer, Brett Johnson, is a multi-award-winning producer, writer and music composer, with over 23 years of experience. His awards have been state, national and international for recording, production and writing. Some of his awards include Siren, Golden Stylus, RAWARDS, Sunnies, Goldies, Art Directors and QRA to name a few…

Australia’s leading national media-standard male and female voice talent

We have a wide variety of top quality voices available — including accents, character voices and foreign language. To listen to samples, please visit our voices page.

National roll out’s

PhoneSell On Hold has experience handling all types of systems from single site remote locations to large multi-site brach locations of 100 to 200 plus sites. We are well equipped to deal with the full range of systems. Whether you currently have silence on hold, radio on hold, chimes or VoIP — PhoneSell will work on your system.

We professionally facilitate all necessary steps to achieve installation or connection and to maintain on-air status by evaluating your business’s unique requirements and making recommendations in regard to:

• Production length,
• Business and marketing opportunities,
• Scripting content, and
• Number of scripting and production updates per year, including all time-sensitive promotions or events requiring specific start and finish dates.

PhoneSell is much more than just “messages on hold” — it is customer service: marketing, advertising, corporate image and communication for your valuable customers and first time callers. All equipment supplied is designed for simple self-connection with easy-to-follow instructions and immediate phone support to assist you through the process. We can also arrange on-site technical installation if required. Our national customer service department offers professional telephone support in regard to all aspects of our service.

PhoneSell Messages On Hold is designed to encourage callers to ask questions when they come off hold. It is a well-proven “call to action” and corporate image marketing tool. It’s like an additional staff member that:

• Is totally professional.
• Is never late for work.
• Always delivers the correct information.
• Can handle more than one caller at a time.
• Works up to 24 hours per day / 7 days per week.